What are Managed IT Services?

Just like a personal butler for your home, managed IT services are an individualized, proactive service that keeps your business’s IT capabilities functioning at their highest capacity. Managed IT services not only help your business to get better results than if you go it alone, but they can also help take the pressure off your staff and resources so you can make your business more efficient and productive. But what exactly do managed IT services cover and how will it transform your business?

The Basics of Managed IT Services

You may be used to the model where you call up an IT repair professional when your systems have issues (the break/fix model). You might already outsource to an external IT provider, only calling them up for service when you need it (on-demand outsourcing).

Managed IT services supersedes both of these models to provide proactive service that keeps your systems upgraded and functioning at their best, while also providing corrective service when needed. When outsourced to a professional IT services provider, Managed IT Services can help businesses save precious time, money and resources on their technology system’s maintenance while effortlessly keeping networks and infrastructure up to date.

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What Do Managed IT Services Cover?

fully managed IT services

Fully Managed IT services cover everything a business could need and function as an extension of your own business. It’s just like having your own IT department on call, but at a fraction of the cost and with none of the overheads. Different IT companies offer different models of service, from project-based services only, to custom designed solutions, all the way up to full coverage.

Fully managed IT services cover a wide range of tools and functionalities to keep your business running at it’s best. These services can include:
  • Network management, as well as design and installation
  • Security and Authentication
  • Data storage solutions (Disk and Cloud)
  • Data backup
  • Data recovery
  • Systems management
  • Software installation, management, support, and upgrades
  • Communications and connectivity – including VoIP, mail, phone, internet, intranet, and video conferencing.
  • Troubleshooting IT issues
  • 24 Hr helpdesk support

Each company and package differs in the services offered, and it’s usually best to speak directly with an IT professional to custom develop the right solution for your business to balance both your needs and budget.

Is Outsourcing All It’s Cracked Up To Be?

One of the characteristics of Managed IT services is that they are usually outsourced to a professional IT company. This takes the burden of IT management off a business to allow business owners and employees to stick to what they do best, rather than wasting time on IT issues.

While outsourcing can have a bad rep (think of frustrating hours spent waiting and trying to communicate to a call center) when you choose the right company, outsourcing cannot be beaten for the value and quality it offers, particularly for small to medium-sized businesses.

At 1+1 TECH our goal has been to make IT simple, so you can understand what we’re doing and why without having to spend your precious business time managing it yourself. Talk to us today to find out more about how we do Managed IT Services to exactly match your business’s needs, saving you money while transforming your performance.


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