In a nutshell, managed service providers offer ongoing infrastructure, application, network, and security services. They either use their own tools or third-party application service providers to monitor and manage a client’s devices, equip an IT help desk, or provide on-site maintenance and support.
There are obvious benefits that come with managed service providers. MSP does not lead to direct expenses as with other employees. You don’t have to worry about commuting allowances, stock bonuses, or other employee-related expenditures.
You also don’t have to hire, train, or supervise the team. They will have their own supervisors. In fact, most MSPs perform better than an in-house team. They have the necessary certification and knowledge of the industry to deliver high-quality services at a fixed cost. Statistics show that MSPs can help reduce a business’s operating costs up to eighty percent by improving infrastructure and productivity. So, if you’re considering a managed service provider, make sure to hire the best people. Here are the qualities of the top managed service providers.
Experienced
There are great, talented rookies in the tech industry, that’s for sure. But nothing beats seasoned, experienced MSPs. A top MSP is a team of professionals who have worked in the IT and corporate field for years. They know the industry inside and out and have the necessary talent and skills to benefit your business.
Proactive
Top managed service providers offer 24/7 IT services and are on the lookout for issues. They help you identify problems before they materialize. If there are existing problems, they can find the core of the issue instead of taking shortcuts.
Customized IT Solutions
MSPs can tailor their solutions to suit your tools, systems, and unique business processes. Customized IT solutions give you an edge over your competitors, setting you on the path to achieve and even exceed your goals.
Predictable Budgeting
MSPs will give you a fixed monthly cost for services provided, or if not, they will tell you exactly how they charge for specific solutions. Incompetent MSPs will try to solve problems and offer their services at a vague cost. They’ll likely cause unexpected expenses, too.
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Tech-Savvy
The top managed service providers know their tools and stay current with the latest technology. They should be able to upgrade your IT infrastructure at no additional expense. They can use their own IT solutions or verified third-party applications to provide the best IT management services.
Great Interpersonal Skills
Managed service providers are end-user support specialists. They use a combination of technical and interpersonal skills to get your workers or systems out of a technical jam. They must establish a good rapport with your staff, send emails, answer phone inquiries, and provide in-person support if necessary. This calls for clear communication skills, sound judgment, and the willingness to help whenever they’re needed.
Related Content: How to Choose the Best Managed IT Service Provider for Your Business
Contact the Right MSP
At 1+1 Technology, we employ experienced professionals, so your business has high-quality support and reliable services. Get the best IT support possible with 1+1 Technology. Learn more about our services by contacting (925) 406-3881 today.
